Privacy Policy

Last updated: October 31st, 2024

1. Introduction

Welcome to Loudy (“we,” “our,” “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you use our mobile app, Loudy (the “App”), or interact with us in any way.

Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following information through our App:

Personal Identifiable Information (PII): Information such as your name, email address, phone number, and other details when you voluntarily provide it through our App (e.g., by signing up for an account, filling out forms, or making a purchase).
Device Information: We may automatically collect information about the device you use to access our App, including your IP address, device type, operating system, unique device identifiers, mobile network information, and app version.
Usage Data: Information on how you interact with our App, such as pages visited, features used, and preferences. This helps us improve the app experience and may include analytics and error data.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Our Services: Fulfilling requests you make within the App, such as processing orders, responding to inquiries, and providing support.
To Improve Our App: Analyzing usage patterns to enhance our App and customize your experience.
To Communicate with You: Sending updates, marketing and promotional messages, and any service-related information.
To Ensure Security: Protecting our App and users from fraud and enhancing our security measures.

4. Sharing Your Information

We may share your information in the following situations:

With Service Providers: We work with third-party service providers to perform certain business functions (e.g., payment processors, analytics services, hosting providers) on our behalf. These providers are authorized to use your information only as necessary to provide these services to us.
In Legal Situations: We may disclose your information to comply with legal obligations or respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred to another entity.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Request that we correct any inaccurate or incomplete data.
Deletion: Request that we delete your data under certain conditions.
Objection: Object to our processing of your data for direct marketing or any other legitimate interest.

If you wish to exercise any of these rights, please contact us using the contact details provided in Section 10.

6. Security of Your Information

We take reasonable steps to protect your personal data from unauthorized access, loss, or misuse. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.

7. Mobile App Permissions

To provide the best experience, our App may request certain permissions from your device, such as:

Location Access: For services that require location data.
Camera Access: To allow you to take and upload photos.
Contact Access: For features that allow you to connect with other users.

You can manage these permissions in your device settings, and our App will only access these features with your explicit consent.

8. Cookies and Tracking Technologies

While our App doesn’t use cookies like a website would, we may use similar technologies, such as device identifiers and mobile analytics tools, to understand usage patterns and personalize content for you.

9. Third-Party Links

Our App may contain links to third-party websites or apps. This Privacy Policy does not apply to those services. We recommend reviewing the privacy policies of any third-party services you visit, as we are not responsible for their content, privacy practices, or services.

10. Children’s Privacy

Our App is not intended for children under 13, and we do not knowingly collect or process any personal data from children. If we become aware that we have inadvertently collected data from a child under 13, we will delete it.

11. Child Safety Standards

We are committed to ensuring the safety and well-being of children using our services. In compliance with Google's Child Safety Standards policy, we have implemented the following measures:

Published Standards: Through this statement, we align our company to prevent child sexual abuse and exploitation (CSAE). With this principle in mind, the application will be reviewed as many times as needed to ensure compliance.
User Feedback Mechanism: Our app includes an in-app mechanism for users to provide feedback and report any concerns related to child safety. This feature is prominently displayed and easy to use, ensuring that any issues can be quickly addressed.
Addressing CSAM: We actively address and remove any child sexual abuse material (CSAM) in accordance with legal requirements and Google's policies. Periodically, the application will be reviewed to guarantee there is no CSAM material. We use advanced detection technologies and collaborate with law enforcement agencies to ensure swift action.
Compliance with Laws: We comply with all relevant child safety laws and regulations. Our legal team continuously monitors changes in legislation to ensure our practices remain compliant.
Child Safety Contact: We have designated a point of contact for child safety issues, ensuring prompt and effective responses to any concerns. The single point of contact for this topic is: legal@loudy.info

These measures are part of our ongoing commitment to creating a safe and secure environment for all users, especially children.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

By email: info@loudy.info

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in our App and updating the “Last updated” date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.